Alfie respondido
Dear Lora,
As outlined in our profile, we are a signature riding holiday ranch. We carefully select suitable volunteers, and their tasks and experiences naturally vary based on the activities at hand, the nature of our guests, and their willingness to work or socialize, among other factors. You were with us during a period when we had just completed back-to-back riding holidays, so our horses were on break and some team members were on leave.
On April 10, 2024, you asked, "Are there any other volunteers present?" to which we replied, "We try to have a maximum of two students at a time. Over the past two years, we have seen a demand for more discerning students who want privacy, as most of them are digital nomads with equipment, space, and privacy preferences." Given this clear communication, it is puzzling that you described our ranch as being “in the middle of nowhere” and “too quiet and really boring.”
We chose this location out of a passion to escape urban madness and seek tranquility, a choice appreciated by many of our guests and volunteers. We understand that preferences vary, but it was clear from the start that our ranch is not a hostel and would have, at most, two volunteers at any given time.
You left earlier than your commitment required. We had staff on standby to host you, who could have been sent on leave, but instead, you chose to criticize us in a manner we believe is unfair and unfounded. We understand that you might be perturbed because there was no refund, as explained per our organization policy. Our profile contains nothing misleading or false, and if there had been, we believe you would have highlighted it at the time. We regret your insincerity and unsocial conduct in this regard.
Regarding your statement, "There is nothing to do for you as a volunteer," we want to clarify that we run an equestrian operation in a country with very few horses. Horse comfort and safety are of paramount importance to us. You had the option to ride twice a day on some days and once a day on others, based on your preference. If you had wanted more work, we would have gladly assigned you tasks that you could execute comfortably and safely. Staying in your accommodation all day and complaining more than a week after you left does not help us address any concerns. If you check your WhatsApp, you will see that Alfie responded to your messages within minutes, even while traveling or at work. We are, therefore, disappointed with your attitude.
Furthermore, your private comment about lowering the $15-a-day fee, which covers three meals, coffee, electricity, mineral drinking water, linen, water, and the prorated costs of staff who cooked your vegetarian food, served, cleaned, and kept you safe and attended to your needs, is insulting and demeaning. Where else would you receive all this and have the opportunity to ride a horse twice a day for such a cost?
Sri Lanka may have a lower GDP than your country, but we are richer in hospitality and service. We have to provide all of the above and still pay licensing fees, taxes, and upkeep. We left you good feedback, but your insincerity prevents us from remaining silent on this matter.
After your encounter, we have not only raised the fee we charge our WP volunteers but have also lowered the minimum stay requirement. This adjustment aims to attract those who genuinely wish to benefit from our program, similar to others who have given us positive feedback. At the same time, it naturally filters out those who may not be a good fit, helping us avoid future drama.
Sincerely,
Alfie