We were shut for about 8 months with border closures and flight cancellations this last year. Due to the huge impact to the tourism industry, the hostel is still extremely slow, sometimes with multiple days of no guests, so staff is cut back to limited hours. We have 2 staff members, one who is leaving in June, and the other, who has worked with us the longest, who will be increasing her hours to cover this absence until the position is replaced. I (the owner) am currently up in Canada working to help financially support the hostel. Maintenance is being done on an ongoing basis- at the moment, our pool waterfall is being reconstructed, an a/c unit is being replaced, a hot water heater is being replaced, and 2 of the rooms have recently been repainted. In a time of financial difficulties, it is not possible to have everything done all at once, the running costs of the hostel and most essential maintenance work always takes priority.
John spent a little over a month at the hostel. He didn't give any indication that he was unhappy, just a few times had friction with staff members, but usually said he loved things. He messaged the morning of his day off, saying his was 'going on an adventure', and then was never seen again. All his belongings were left in his room, after 2 nights of no replies to messages and no sight of him, we were all very concerned. We contacted police and the US Embassy, who were able to ascertain through his passport that he had left the country. He finally sent one reply to my email of concern, just saying 'I'm fine, don't contact me again'. This review was the only additional information that I've gotten, which still doesn't really answer my questions of why he would leave without any message, with all his belongings still in his room.