We are a cosy surf hostel located on the beautiful southern Gold Coast, right across the highway from the beach and just a 7 minute walk from the Gold Coast Airport. With plenty of lovely shops and restaurants close by, not to mention Bilinga Beach just 5 minutes walk away and a 24 hour bus service across the road, we are in a truly great spot. Though please keep in mind that it's a 7 minute bus ride (or 20 minute bike ride) into the town center from here. Coolangatta is famous for its amazing surf breaks, beautiful beaches, funky restaurants & bars and breathtaking natural scenery. It's truly one of the most beautiful places in the country, come and live like a local with us!
The owners of our epic little hostel are Ebonie, Erin & Blair and we have 3 other wonderful staff members working with us - Tomas, Ana and Tessa. Our "Volunteer for Accommodation" crew usually consists of about 6 people at one time and it's like being a part of a mismatched nomad family! We do our very best to make everyone feel comfortable and welcome and to show you all a good time! If you get another job or you just want to go on an adventure for a few days you just need to let reception staff know and we'll try our best to work around you :) We're pretty laid back, the Cooly YHA is both a fun and relaxed place to work but we do expect you to put a fair amount of effort into your work, the job you do here is really important to the daily running of our hostel, do right by us and we'll do right by you :)
No fue lo que esperaba, la realidad no es a lo que aparece en las fotos.
Nos dieron un colchón en el suelo para dormir en una pieza muy descuidada. Las instalaciones necesitan mantenimiento, y falto mucha organización para trabajar eficientemente sin andar corriendo por todos lados. Hacer el labor de housekeeping era muy estresante, tenías que hacer lavandería a la par porque no tenían suficiente sabanas. No había reconocimiento del trabajo por parte de los managers lo que generaba falta de motivación en todos los voluntarios.
about 1 month ago
Thanks so much for your feedback.
Just to let you know we have since fixed the bed situation in the staff room.
I'm so sorry that yourself and Gianfranco didn't't enjoy your stay. Please understand that we have gone from Covid times and having the place half empty to being extremely busy and inundated within a matter of weeks. Honestly we were unprepared for how busy things were going to get. It's awesome to have the vibe back but yes we have been understaffed and a bit stressed out. We are working on this by hiring more staff and trying to be more organised. I'm so sorry that you didn't feel appreciated but just know that we are working on it and things are getting better and better.
Thanks again for your thoughts, we wish you guys the best.
Esta fue nuestra 3era y peor experiencia en WP. Después de un largo viaje la dueña del Hostal nos recibe sin pieza y sorprendida del arribo. La acomodación fue un colchón en el suelo con una pieza sin baño. El baño quedaba bajando mi edificio, cruzando la recepción y patio. Las fotos y reseñas es del tiempo de gloria de YHA 2019 pre pandemia, ahora se nota el cambio de dueña QUE NUNCA te va agradecer por tu trabajo, que SIEMPRE necesita más ayuda y esta estresada. No vale la pena trabajar por acomodación 15 hrs por 200 dolis que te sale a la semana 13 hr y encontrar trabajo por 25 hr es facil.
about 1 month ago
Thanks for the feedback Gianfranco, I'm so sorry you were disappointed with your stay.
As you can imagine the last 2 years have been extremely hard for us, we are working very hard to reinstate the good vibes post pandemic and I feel like we're doing quite well considering everything, we hope people might be a little more understanding.
Sorry if you didn't feel appreciated but I don't know if you guys stuck around long enough to feel the family vibe. We do find that couples can have a hard time in the shared dorm setup.
We will take in the things you have said and endeavour to be better, always.
Thanks again and happy travels to you :)