Cleaning Housekeeping ReceptionView experience
Host and my workmates were really friendly and funny guys . Duties were very easy : you need to meet guests and to change bedding . guests are mainly from China India and lokal . I had a lot of free time so I went to English courses every weekdays. Thank you for this experience
It was a lovely experience! The staff was very kind and taught me how the guest registration system works.The work is just check in or check out and change the sheets bed. The breakfast is served in another hotel, only a few meters from the hostel, on the next street.The hostel is well located, only three minutes walk from KL Sentral one of the main stations of KL, in front of the hostel at night has several food stalls and small supermarkets on the street. To go walking with Chinatown and other tourist spots with about 20to30 minutes away from the hostel Thanks Yashota, Roshan and Zahir
This was my first Worldpackers experience and it was a good one. Yasotha is really nice, she and the staff are mostly friendly and always willing to answer any questions you have. The guests usually kept to themselves but there were some friendlier ones too. The work was pretty standard, checking guests in and out, making beds, housekeeping, cleaning, processing bookings as they come in. Best part is that the hostel is centrally location, giving you easy access to the rest of KL. Oh and you get free breakfast every day at a nearby rooftop.
Really nice hostel, easy to reach, with a lot of nice street food in front of. Its a cozy place with just 24 beds, so not that many tasks. The place for breakfast it's a rooftop bar!!! Chinatown, the cinema, a clinic, public transport and the shopping mall is really next to. I enjoyed the stay pretty much.
AVOID working with Flip Bunc! I was not trained at all on front desk duties and tasks. The first day I arrived I was literally thrown behind the front desk and "briefed" for 5 MINS on how things are done. Was not greeted by the owner, instead was asked why is this not done this way? He tried to insult my intelligence.. by telling me everything is common sense. How so? When I was not trained properly from the beginning. This place is operated horribly, it is reflected in all customer reviews on various booking websites. Avoid this place! Better places in KL that would appreciate a volunteer.
We are not able to recommend volunteers that are disappearing from working hours all the time and not doing their task, which was agreed earlier before a volunteer confirming their stay with us. It has been a practice where we will inform all tasks , off days, schedule before a volunteer confirming their stay.
With such, we regret to informed that, Kenny does not do any task as given. Even if he does, everything was a mess, other staff need to frequently chased and follow up with him on what had happen.
Our staff are there staying in-house, training itinerary and training has been given to him by our seniors, its not a rocket science , anything he can ask, but he don't. We have group chat for work purpose, he don't response to any questions or ask anything that his unsure with in the group. He just leave it as it is and someone else need to do it for him.
As agreed, he must do housekeeping, like make the beds, clean the pantry and keep the hostel clean, but nothing he does, He told the manager, that is not his tasks. We have send all the relevant print screen of his communication with us to worldpackers team, where he has agreed to all the tasks. The worldpacker Teams are aware of this.
He uses vulgar words to the Manager when he was questions on his tasks. We never had any volunteers that was disappointed with the management before, we work together and all our previous volunteers have given us the best and we maintain a good relationship. Kenny's behavior was a shock to us as we never expect he will do this. We will in future filter more carefully for volunteers.