Guest Satisfaction Manager (GSM)

9 reviews9

The Exchange

The paramount objective of the GSM is to increase online customer review ratings. This is achieved by: - Organising and advertising social events each evening e.g. Film/Sports events on TV, karaoke, quiz nights, BBQs parties etc. - Organising and helping cook the daily free dinner


What you offer

30 hours of help per week

Party Promoter: Help organise and promote parties and social activities.


What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Dinner: You are entitled to a free dinner, every day of your stay.

Discounts on Parties: Get discounts at nearby parties and clubs.

Discounts on Pubs: Get discounts at nearby pubs.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Free Laundry: You can use our laundry room freely.

Free Tours: We’ll take you on tours and rides around town. For free!

Get free drinks or beverages.: Drink up! Get free and tasty drinks for yourself.

Free Parties: Get free entrance for the best parties in town.

Free Events: Get free entrance for the best events in town.

Pub Crawls: Be a part of our pub crawls at local bars!

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Certificate: Get a certificate of completion after you finish your experience.


Requirements

Intermediate English

Over 18 years old

European Union Passport

Only hosts solo volunteers (doesn’t accept couples or pairs)


What's not included

Flights, Travel Insurance, Internal Transportation and Visa


Program Details

This is achieved by:
- Organising and advertising social events each evening e.g. Film/Sports events on TV, karaoke, quiz nights, BBQs parties etc.
- Organising and helping cook the daily free dinner
- Food safety. Ensuring all food cooked is safe and all staff are trained and tested on food safety
- Ensuring we have ordered the food to cook the daily dinner
- Speaking to the guests to ensure they are happy and feedback comments to manager
- Reminding guests to review us after they leave the hostel
- Emailing customers after they check out asking them to write us a review
- Managing our social media (mainly Facebook) through at least one posting per shift.
- Generating content for social media postings e.g. pictures, posters designed on PC
- Compiling and updating our database of customer reviews through monitoring of our extranet
- Drafting responses to customer reviews on those websit