The overall experience was terrible. The whole system of the reservations was an old notebook, so overbooking was a regular thing and the volunteers' beds were the first to go to the guests and we would have to sleep on the reception floor or on the couch, freezing in the lobby. Also, there were no one else working, only volunteers. There were some guys sleeping in the staff room, but I've never seen them working, only listening to loud music and watching TV. There were people actually living there, whole families with kids. Very dodgy and sad place.