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My experience at the backpack was wonderful. The structure of the hostel is great, and I was able to enjoy this beautiful city in my free time. I worked more at the reception and I could improve my English a lot. Besides, the staff is very friendly and I will definitely miss them all!
I had a great experience at The Backpack. Lee is a very professional manager and very careful with the interns. The staffs are very friendly and amazing people, they were very patient in teach me the tasks of the hostel. But it's very important that the intern show yourself as a concerned person and try do your best job at the hostel.
We received the shifts every week, so was possible to schedule your activities to meet Cape Town. The most of work was helping at the breakfast or frontdesk and in the both I had a opportunity to improve a lot my English and meet nice people.
I benefited from my experience extensively, enjoyed free excursions and met some incredible people, local and international! Cape Town is a truly remarkable city and The Backpack is extremely well-revered in the local community, founded upon the practices of fair trade tourism and social responsibility. My only concern is the poor management and lack of communication which has led to a toxic work environment and frustration among staff. I often felt extremely devalued, disrespected, and treated as less than staff. Because of this, I began lowering my expectations and, in turn, my output.
Thank you so much for your honest review. Lee and I the co founders and co owners have replaced the manageress and taken over the management of our internship program ourselves. We are excited and would be happy to send all prospective candidates the feedback we have received from the past interns.
We want the interns to leave The Backpack feeling they have not only had the best time in Cape Town but the most rewarding internship too!