Travel Safely

Our community has more than 10 years of history, more than 240,000 reviews exchanged, and verified hosts in more than 140 countries.

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Why is it safer to travel with Worldpackers?

Verified hosts

Our team verifies all of our hosts before approving them to join our platform, checking their addresses, online references, and documentation when necessary.

Dedicated host team

The WP team keeps an eye on our community hosts to guarantee engagement and positive experiences, according to our Quality and Safety Policies. Our hosts have combined average reviews of 4.8 stars.

Highly responsive support

Count on the help of our highly responsive and capable support team to help you 7 days a week before, during, and after your exchanges. 93% of our travelers were satisfied with our assistance!

WP Safeguard

If your volunteering experience doesn't go as agreed, rely on WP Safeguard to have support for finding a new host and get refunded for emergency accommodation. Learn more.

Transparent community reviews

Have access to all 80,000 transparent reviews made by travelers about their volunteering experiences on our double-blind review process.

A global traveler community

In addition to reading all of the reviews of our hosts, you can chat with other travelers who’ve already stayed with a host you’re interested in.

Formal agreements

When you confirm your volunteer trips through Worldpackers, you’ll make a formal agreement with your host including dates, activities, hours, benefits (like accommodation, meals, and others), and the rules of the position you applied to.
Hundreds of new highly engaged hosts every month
240,000 reviews written by our community
4.8 star average reviews for hosts
97% of members who send 3 applications receive responses from hosts

How does WP Safeguard work?

The goal of Worldpackers is to help everyone have transformative, safe, and stress-free experiences. So if anything doesn’t go as you agreed with your host, we’re here to help you with WP Safeguard!

Types of coverage

WP Safeguard

  • Worth up to US$49
  • 3 nights of accommodation
  • Available with the Trips plans

Extended WP Safeguard

  • Worth up to US$199
  • 7 nights of accommodation
  • Available with the Pack plans

Prime WP Safeguard

  • Worth up to US$399
  • 14 nights of accommodation
  • Available with the Pack Plus plans

Important!

WP Safeguard is only valid for plans officially confirmed through our website during their official dates. So if a host pre-approves you, remember to confirm your trip to have an official agreement with them, as well as access to our Safeguard and support!

Check out the policy and terms

What thousands of Worldpackers are saying about it

Aline

Brazil

Answered in less than 8 hours

The WP team managed to put me at ease and the most incredible thing is that they didn't need to resolve my issues, but rather helped me resolve everything in the most friendly way possible. Thank you very much!

Sara

Italy

Answered in less than 1 hour

Marvin's service has been spectacular, very efficient, always attentive and ensures that I never lack for anything. Congratulations, the world needs people like you! A strong hug! I love you, Worldpackers =)

Sara

Italy

Answered in less than 1 hour

Rebecca is an amazing support agent. You can tell she likes her job and cares about Worldpackers. She’s a keeper, give her a raise or a promotion, best attention 👌🏽

Margherita

Chile

Answered in less than 1 hour

Rebecca was responsive, supportive, and professional. It was my first time having to contact Worldpackers support, and the level of service she provided me with exceeded my expectations. Thank you for all your help, Rebecca.

Luc

Colombia

Answered in less than 8 hours

Thank you so much for all the attention! All the people that talked to me were really kind. And you returned my messages so quickly. Now I'm calm and feeling safe. Thank you so much!

Nazarene

Spain

Answered in less than 8 hours

I was attended to when I needed it. In fact, you are available and willing to help solve and assist when we needed it. When I got in touch, I was nervous and insecure about not having a good experience on the exchange, and you helped me, you responded quickly, so thank you very much! Marvin, thank you!!!

Paula

Chile

Answered in less than 8 hours

They provided excellent customer service, were very friendly and prompt with their messages, and were extremely helpful in answering my several questions. Definitely top-notch customer service!

Daiane

Brazil

Answered in less than 24 hours

It was exceptional, I had all the support I needed to help me through difficult times and, on top of that, it was super fast! I have to congratulate Rebecca for her patience and her charisma! It made me feel safe! Thank you again for the excellent work you have done!

Rita

Guatemala

Answered within 8 hours

The support that Heloísa and the entire team gave me in a time of crisis was wonderful. They were always very quick, empathetic and only made me more certain that it was really worth using the platform. It's a really good difference.

Cath

Canada

Answered within 8 hours

I had an emergency during my trip and fortunately, the team was fast in giving a reply as I needed help immediately. Thank you so much.

Tina

U.S.

Answered in more than 24 hours

I really want to thank you for all the support you have given to me. Your answer was always fast and useful. The attention you provided me, was helpful and made me feel I was not alone in this situation. I appreciate all the help, and will no doubt recommend Worldpackers, as I know even when there is a bad scenario with a host, you are there to help the volunteers through it. Also, I trust the reviewing system will show how things can be with this host, so future volunteers can apply to the experience completely conscious about it, and therefore take their decision to continue or not.

Mariana

Brazil

Answered in less than 24 hours

Thank you for the support. The refund was made successfully and quickly.

Mirelly

Brazil

Answered in less than 24 hours

Amazing support! Fast and efficient.

Geraldo

Italy

Answered in less than 8 hours

Best support ever!

Katie

U.S.

Answered in less than 8 hours

As I had already described by email, I am very grateful for the support and care I received during the service. They were very responsive and quick to respond and help me resolve everything in the best way. Congratulations to the entire Worldpackers team!!❤️

Erica

Brazil

Answered in less than 8 hours

Fast and efficient support! The contact was easy and helped me, including making me feel safer about the process (:

Gabriel

Brazil

Answered within 8 hours

I have never met a support team so efficient and willing to accompany the user! Even before I had any problems, Heloisa had contacted me to check that everything was okay with a host from Brazil where I worked, as he had received negative reviews, and Heloisa wanted to make sure that I had not had any mishaps with him. Then, when I had problems with the host where I stayed in Faro, Heloisa resolved the problem expeditiously and without trying to blame me for the situation. I am truly recommending Worldpackers on all the FB groups I am in as they have given me complete confidence in knowing that they legitimately care about the volunteer. I only have words of gratitude for the team and whoever is responsible for the platform policies <3

Hadar

Israel

Answered within 8 hours

Rebbeca helped me and was really nice. And even though I ended up not using the WP Safeguard, it's good to know that I have it and it was a simple process to get it. Makes me feel safer to use Worldpackers.

Feel even more confident as a volunteer

Watch our video lessons, created by travelers in our community, and learn how to travel more safely.

See all lessons

Read stories from our travelers

Content created by travelers from all over the world to inspire you to hit the road.

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Worldpackers in the press

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