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🛠️ DIY & Handyman Help Exchange in Niseko, Japan (Oct-Nov)

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Über das Erlebnis in: Niseko Town, Japan

China

5

I'm very grateful for the opportunity to volunteer at the guest house. Although March is past the peak powder season in Niseko, it's still a great time to snowboard. I really loved spending this month here. Vincent and Claire are kind and supportive, always doing their best to make sure we had a great experience and felt welcome. The work is well organized with a clear schedule system, making everything easy to follow. The workload in March was manageable, leaving plenty of free time. Tasks are also easy to learn. I highly recommend this place, and I would love to come back again!

vor 6 Monaten

Über das Erlebnis in: Niseko Town, Japan

Chile

5

Although the lodge is a bit far from the town itself, Vincent and Claire offered many options to move around, sometimes offering themselves to take us near our destinations or even pick us up. The tasks were really easy to complete and the people in general were very kind. There were so many moments we thanked them for, that we even ran out of ways to show our appreciation. We arrived on March and stayed there for a month for the low season. If you are not planning on skiing, there are plenty of places to visit and do some sightseeing. We are sure you will have a great experience.

vor 6 Monaten

Über das Erlebnis in: Niseko Town, Japan

Brasilien

5

It was a great experience, I can't recommend it enough. Tasks and hours were respected; the work itself might seem like a lot at first but it's not and it's really easy; also, you get a private room. Vincent and Claire are amazing hosts who'll listen to you and try help you as much as possible. If you have any questions just ask away. Vincent, as he said, is unbotherable haha I had never done any snowboarding at all, nor anything of the sort, so it was my first experience doing that. I went many days to the slopes and managed to improve quite a bit. I wanna come back. Thank you for everything!

vor 6 Monaten

Über das Erlebnis in: Niseko Town, Japan

Brasilien

5

I spent two incredible months at the guest house, surrounded by snow everywhere. I had the opportunity to improve my English with the entire team and guests and practice snowboarding every day. If you are also passionate about sports, this is the best opportunity! The managers, Vincent and Claire, are kind and always willing to help. We can only thank them!

vor 7 Monaten

Über das Erlebnis in: Niseko Town, Japan

Brasilien

5

If you want to experience a true winter season, Niseko is the place of your dreams. Snow every day and everywhere. As Brazilians who had only seen snow once in our lives, this opportunity was a huge achievement for us! Vincent and Claire are extremely attentive managers. All volunteers who work with them will be lucky to be guided by such patient people who are always willing to teach. We are very grateful and highly recommend this place. If you are unsure about going to the guest house, go and don't think twice! 🤍

vor 7 Monaten

Über das Erlebnis in: Niseko Town, Japan

Frankreich

1

Nous avons investi beaucoup d'énergie durant ce volontariat, avec une charge de travail importante : gestion de deux lodges certains jours, heures supplémentaires pour terminer les tâches demandées, chambre laissée propre à notre départ. Nous sommes allés au bout de notre engagement. Malgré cela, une première fois nos difficultés n'ont pas été prises au sérieux, puis une seconde fois on nous a répondu ne pas avoir "le temps ni l'énergie" d'en reparler. Le bilan final ne retient que les points négatifs. Nous recommandons de clarifier les attentes et le suivi dès le départ.

vor 21 Tagen


Vincent hat geantwortet

Thank you for your review, Naoual. I can't say I'm surprised — it reflects the dynamic we experienced throughout your stay. I communicated, listened, and provided detailed feedback, yet clearly without success. I would have loved to address each point here, but the character limit — and frankly, past experience — suggests it wouldn't change much. I hope your next experience brings more satisfaction. Wishing you well.

Über das Erlebnis in: Niseko Town, Japan

Frankreich

2

Le cadre est très agréable et le début du séjour était positif. Cependant, nous avons rencontré plusieurs problèmes : peu d'espace pour les helpers, peu de contact avec les Japonais, une répartition des tâches parfois inégale et le sentiment d'être plus surveillés que les autres. La communication avec les managers a surtout été difficile vers la fin : après avoir signalé un problème, notre message a été supprimé puis, en expliquant la situation directement, on nous a répondu « je n'ai ni le temps ni l'énergie ». Le planning a aussi changé au dernier moment. Nous avons notamment dû nettoyer et

vor 25 Tagen


Vincent hat geantwortet

Thank you for your review, Romain. I won't be able to address every point here. You quoting my message without any context and following explanations reflects quite well your behavior during your stay. Despite showing a will to listen, this was never followed by a will to understand, correct and improve which is a real shame. You lived alongside Japanese guests and international staff and did not showed much interest in reaching out to them unfortunately... Wishing you all the best anyway.

Über das Erlebnis in: Niseko Town, Japan

Belgien

4

A summer stay in Niseko with the warm managers Claire and Vincent is a nice way to discover the nature and area of South-West Hokkaido. Summer offers different festivals in the area, and the vulcanic region is ideal for hikes and onsens. Overall a positive experience and alternative introduction to Japan for me! The work itself is typical hotel work: cleaning, rooms, breakfast, cooking for Japanese bento boxes.

vor etwa 1 Monat

Über das Erlebnis in: Niseko Town, Japan

Frankreich

3

Vincent et Claire étaient des managers très accueillants et disponibles, avec de bonnes recommandations pour profiter des alentours. Nous avons toutefois ressenti une mauvaise répartition des tâches et une pression importante, notamment durant leur absence. Les propriétaires étaient également peu présents. La chambre était équipée de canapés transformés en lits, malheureusement très inconfortables, ce qui rendait le repos difficile. Malgré cela, le cadre était agréable, avec de belles randonnées et de jolis onsens pour se détendre.

vor etwa 1 Monat


Vincent hat geantwortet

I feel the review could (should?) have been even more severe and harsh seeing what they experienced here. As Adrien said, we (managers) were away for 2 weeks and they did not get the proper support they should have received. We underestimated the pressure that it would put on there shoulders and we apologize for that misjudgment. We will definitely act differently to avoid all the issues they faced if we need to be away for a while another time.

Über das Erlebnis in: Niseko Town, Japan

Frankreich

3

The guest house setting is beautiful, with great onsens and activities. The work is straightforward, and Vincent and Claire were very welcoming However, the organization and living conditions ruined the experience. The "private room" was a low attic where standing was impossible, with uncomfortable sofas instead of beds. With the managers on vacation, we faced heavy pressure and had to constantly supervise others to stay afloat. As the only Japanese speaker, I was repeatedly contacted on my days off, making proper rest impossible It's unfortunate: the location is superb, but the lack of comfort

vor etwa 1 Monat


Vincent hat geantwortet

Thank you for that honest feedback. We did underestimate the work load during our absence and that combined with other factors caused an unfair pressure to you and many team members that we are trully sorry about. We are already thinking on what's the best way to proceed next time we have to be away for a while to avoid reproducing that really terrible situation. Regarding the room, we also appreciate the feedback and are already taking action to get proper mattresses and ways to improve comfort

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