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Meagan Henderson

Your guide to volunteering customer service for Worldpackers

Customer service is both a type of job and a set of job skills. This course explores the skills you'll want to develop while working a customer service job.

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Meet the mentor

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Meagan Henderson

Hey I'm Meg! A videographer from Alberta, Canada. I caught the travel bug at 19 and havent been able to stop. While I do work full time now, my job allows me a lot of freedom for wonderful adventures around the world. I am extroverted, organized and love to capture my experiences through video & photography.


5 lessons • 12min

Getting acquainted in your new position

1min

Working in an unfamiliar place

4min

General customer service tips

2min

Avoiding burnout

3min

Enjoying your volunteer experience

2min


Comments and reviews

Our feedback is all 100% transparent and provided by travelers like you.

4.9
40 reviews40

Communication

4.9

Content

4.7

Format

4.8

Learning

4.8

Top Endorsements

28 I learned basic concepts

27 I learned new interpersonal skills

16 I learned new technical skills

10 It brought me more self-awareness

8 I learned advanced concepts

7 I discovered useful tools and materials

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5

Jonathan United States

This course will teach you the basics.

about 14 hours ago

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5

Mateus Augusto Brazil

Amazing tips about costumer service. Thanks so much!

about 14 hours ago

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5

Emiliano Argentina

El curso es muy bueno, aprendes como interactuar de forma correcta con un huésped. Ella da los mejores conceptos sobre como atender , aún sin saber la respuesta de que nos realiza el huésped.

The course was amazing, i learn how to speak with a customer and help them with his/her own problems. Giving data about the shops around the hostel, wifi access, etc. I really like the way that megaen explain all the course. :)

about 14 hours ago

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5

Julia Brazil

Este curso proporciona ótimas dicas sobre como lidar com hóspedes. Achei muito interessante e ajuda bastante, principalmente se a pessoa for voluntário de primeira viagem.

4 days ago

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5

Daniel Colombia

Those examples helped a lot to understand and what the differences are between a bad service and a good service. Also thank you for highlight that fact that we should ask our host what’s his/her expectations from us, I think that would be a great question to ask when meeting them.

5 days ago

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5

Nate United States

This course is really informative and definitely worth taking, especially if you want to really make it work when volunteering at hostels and other places of business!

5 days ago

Count

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