Come be the receptionist for our hostel here in Malaysia!

5.0

(3 reviews)3

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The experience

As a Worldpacker in the reception role, your day-to-day activities will be dynamic and centered around providing excellent customer service. You will be the first point of contact for guests, responsible for greeting them with a warm and welcoming attitude. Your tasks will include managing check-ins and check-outs, responding to guest inquiries, and handling reservations.

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What you offer

25 hours of help per week

Night Shift: Help with night shift tasks and create a relaxing environment for guests.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

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What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely

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Requirements

Fluent English

Welcomes solo volunteers, couples, and partners of volunteers

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What's not included

Flights, Travel Insurance, Internal Transportation and Visa

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Program Details

We expect our Worldpackers to be proactive, friendly, and reliable. Good communication skills are essential, as you will be interacting with guests from diverse backgrounds. You should be organized, able to manage multiple tasks efficiently, and comfortable with basic office software or systems. Additionally, a positive attitude and willingness to help guests is key to making their stay memorable.

This position offers a great opportunity to immerse yourself in the local culture, while gaining valuable experience in hospitality and customer service. We’re looking for someone who is enthusiastic, dedicated, and ready to contribute to a vibrant and welcoming atmosphere.

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Activities & Shift

Shift Details:
Shift 1: Morning Shift
This shift involves the start of the day, handling most of the guest arrivals and ensuring that all preparations are in place for the day ahead.

Shift 2: Afternoon Shift
During this shift, you'll handle guest interactions, check-ins, check-outs, and ongoing support, making sure everything runs smoothly through the peak hours.

Shift 3: Night Shift
The evening shift focuses on managing late check-ins, handling emergency situations, and ensuring the reception area is ready for the next morning's guests. You may also assist with late-night departures and ensure the security of the premises.

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Rules

Professionalism at All Times:
Always maintain a professional demeanor when interacting with guests and colleagues. A friendly and respectful attitude is essential for providing a positive experience.

Punctuality:
Be on time for your scheduled shifts. If you are unable to make it to your shift for any reason, inform your supervisor well in advance to ensure proper coverage.

Shift Flexibility:
Be open to flexible shifts or additional duties when required. Reception may sometimes require you to adjust to the needs of the business.

Positive Attitude:
Maintain a positive and helpful attitude, even during busy or stressful moments. Your approach will have a significant impact on guest satisfaction and team dynamics.

Respect for Local Culture and Customs:
Be aware of and respect local culture, traditions, and customs, especially when interacting with international guests.