Lior respondeu

This Is our side of the Story With Olivia:
During Olivia's Reception shift - 2 Volunteers made an attempt to break inside one of our private caravans while a guest was sleeping inside - in the middle of the night.
This guest came to the front desk to complain about this attempt, at the front desk he met Olivia. The guest told hostel management that Olivia made him feel uncomfortable when he complained to her about the situation. He also stated that Olivia laughed at him in front of other guests.
A few hours later this guest wanted to call the police due to what happened at night time when Olivia was on shift.
At this point the house management came to the house to convince the guest not to call the police, the guest was upgraded to a private room and 4,000 NIS (1,300 USD) was refunded to his credit card.

From that Night and morning Olivia exposed, in my opinion, bad behavior and spread negative energy and bad vibes in our house and team.
This is the first time a situation like this has happened to us over more than 10 years of hostel management- we are still in shock from the behavior of the volunteers that were involved in this.

As a result of this extreme case, hostel management released the volunteers that were a part of this scandal.
Another side of Olivia's Toxic Behaviour as we learned from other team members is to shout around the house: "I'm from NYC i don't know how to clean / cook/ do laundry"- We didn't like this behaviour, since we had many people from NYC that did an amazing job in cooking/cleaning/laundry.

Bottom line: We wouldn't recommend any hostel\ business\ organization to accept / recruit Olivia, cause we had a negative experience due to her toxic behavior."