Tiago respondido

For the very short amount of time I could see that Fiona is a very nice and kind person but I would have really appreciated her to have been honest when she told me why she wanted to leave, since she did not complaint about any of those things mention above but the reason given to me was instead that we weren't a party hostel and that was what she was looking for.
Starting with the conditions, I am very clear about how everything works when we talked on the phone, I do not hide anything from no one, I said the one room for one volunteer is a very small room practically just a bed in it and it is true that right now is just a mattress but I also said that at the end of March it was gonna be changed for a "proper" bed.
The way I provide sheets is by giving them clean for the guest/volunteer to put them on their own bed as they want, the bathroom has a door that can be locked if you want full privacy. And finally the job application has written what I offer, which is a bed and use of all the facilities and services of the hostel so not having food included should not be an issue because it was never offered to begin with.