How does Worldpackers Member Support work?

As a Worldpackers member, you can count on our knowledgeable and highly responsive support team to help you have incredible and safe experiences traveling with Worldpackers.

Become a member

Count on Worldpackers member support!

We are available to help you before, during and after your trips, with whatever you need

Highly responsive support team

We are here for you 7 days a week, in Portuguese, English and Spanish!

WP Safeguard

We know that unexpected events can happen and, if your experience is different from what was agreed with your host through the platform and you need to interrupt it, we will help you find a new host and can reimburse emergency accommodation in the meantime. Learn more.

Feedback on experiences

If you need any guidance on how to deal with unexpected situations during experiences or want to tell us more about a situation, we want to hear from you and are always ready to help!

Technical support

We are here to help you with your questions about our platform's tools.

Priority support for Pack and Pack+ members

Members of the Pack and Pack+ plans receive quicker responses from our support team for all their support requests and questions.


of contacts are responded to within 24 hours


of WP Safeguard requests are responded to within 24 hours


of members are satisfied with our help

What thousands of Worldpackers are saying about it



Answered in less than 8 hours

The WP team managed to put me at ease and the most incredible thing is that they didn't need to resolve my issues, but rather helped me resolve everything in the most friendly way possible. Thank you very much!



Answered in less than 1 hour

Marvin's service has been spectacular, very efficient, always attentive and ensures that I never lack for anything. Congratulations, the world needs people like you! A strong hug! I love you, Worldpackers =)



Answered in less than 1 hour

Rebecca is an amazing support agent. You can tell she likes her job and cares about Worldpackers. She’s a keeper, give her a raise or a promotion, best attention 👌🏽



Answered in less than 1 hour

Rebecca was responsive, supportive, and professional. It was my first time having to contact Worldpackers support, and the level of service she provided me with exceeded my expectations. Thank you for all your help, Rebecca.



Answered in less than 8 hours

Thank you so much for all the attention! All the people that talked to me were really kind. And you returned my messages so quickly. Now I'm calm and feeling safe. Thank you so much!



Answered in less than 8 hours

I was attended to when I needed it. In fact, you are available and willing to help solve and assist when we needed it. When I got in touch, I was nervous and insecure about not having a good experience on the exchange, and you helped me, you responded quickly, so thank you very much! Marvin, thank you!!!



Answered in less than 8 hours

They provided excellent customer service, were very friendly and prompt with their messages, and were extremely helpful in answering my several questions. Definitely top-notch customer service!



Answered in less than 24 hours

It was exceptional, I had all the support I needed to help me through difficult times and, on top of that, it was super fast! I have to congratulate Rebecca for her patience and her charisma! It made me feel safe! Thank you again for the excellent work you have done!



Answered within 8 hours

The support that Heloísa and the entire team gave me in a time of crisis was wonderful. They were always very quick, empathetic and only made me more certain that it was really worth using the platform. It's a really good difference.



Answered within 8 hours

I had an emergency during my trip and fortunately, the team was fast in giving a reply as I needed help immediately. Thank you so much.



Answered in more than 24 hours

I really want to thank you for all the support you have given to me. Your answer was always fast and useful. The attention you provided me, was helpful and made me feel I was not alone in this situation. I appreciate all the help, and will no doubt recommend Worldpackers, as I know even when there is a bad scenario with a host, you are there to help the volunteers through it. Also, I trust the reviewing system will show how things can be with this host, so future volunteers can apply to the experience completely conscious about it, and therefore take their decision to continue or not.

Who is behind Worldpackers member support?

The Community Happiness team, as we call the team responsible for helping the thousands of worldpackers around the world, is made up of people who have already traveled and are highly qualified to give you the help you need.

Many ways to support you!

In addition to direct contact with our team, we offer you other tools so you can have more information when you need it:

Help Center

Get your questions answered in seconds with material prepared by our team.

Worldpackers Academy Courses

Learn how to travel to develop yourself while getting to know the world around you!

How to become an outstanding Worldpacker

Understand how the volunteer experience works, what hosts value in exchange and what it's like to live collaborating with people from all over the world!

  • 45min
  • 4.7

Non-violent communication: resolving conflicts

Resolving conflicts through a healthy community, whether while volunteering or in life in general! Developing your emotional maturity, empathy, and leadership skills to deal with challenging situations and being outside of your comfort zone.

  • 18min
  • 4.7

Eco Certificate for Volunteers: Basic Concepts

Learn about ecological projects and travel with purpose. Receive a certificate of completion for this course, increase your chances of acceptance by hosts, and expand your volunteering opportunities, contributing to a positive impact on the world during your travels.

  • 22min
  • 4.8