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Join our beachfront surf villa and help us welcome travelers from around the world 🌎🌴! As part of our reception team, you’ll greet guests, support check-ins/check-outs, share local tips, and keep the front desk running smoothly. If you enjoy connecting with people and being the friendly face of the hostel, this role is perfect for you ✨
5 hours of help per day
Party Promoter: Help organise and promote parties and social activities.
Cleaning: Help clean the kitchen, bedrooms, bathrooms and common areas.
Housekeeping: Help with changing the bed linens and general housekeeping.
Reception: Help with check-ins, check-outs and guest assistance.
2 days off per week
Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.
Discounts on Pubs: Get discounts at nearby pubs.
Discounts on Drinks: Get discounts for drinks and beverages from our bar.
Discounts on Accommodation: Get discounts for your stay in other hostels.
Free Laundry: You can use our laundry room freely.
Get free drinks or beverages.: Drink up! Get free and tasty drinks for yourself.
Bikes at your disposal: You can use our bikes any time you want.
Surfboards: You can use our surfboards as much as you want.
Yoga classes: Take free yoga classes at our place.
Surf lessons: Take free surf classes at the local beaches.
Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.
Fast Internet Access: High-speed internet for you to work remotely
Fluent English or Beginner Spanish
Between 18 and 33 years old
Welcomes solo volunteers, couples, and partners of volunteers
Flights, Travel Insurance, Internal Transportation and Visa
Main responsibilities:
-Welcoming guests and assisting during check-in/check-out
-Providing information about the hostel, surf schedule, and local tips
-Helping reply to basic messages or questions
-Keeping the reception area tidy
-Supporting with simple admin tasks
Friendly, welcoming, and service-oriented attitude.
Good written and verbal communication skills.
Basic English required to communicate with international guests.
Responsible, organized, proactive, and detail-oriented.
Comfortable answering guest inquiries through WhatsApp, Booking.com, and Hostelworld.
Able to respond to questions about availability, prices, reservations, check-in times, and hostel facilities.
Willing to assist with reception duties, guest check-ins, and general information.
Able to follow booking procedures and keep reservation information accurate and up to date.
Good problem-solving skills and the ability to ask for assistance when needed.
Previous experience in customer service, reception, online bookings, or hospitality is a plus, but not required.
Respect everyone: Treat guests, staff, volunteers, and neighbors with kindness and respect.
Be responsible: Complete your agreed tasks and follow your assigned schedule.
Communication: Inform the manager in advance if you are sick, delayed, or unable to attend your shift.
Teamwork: Help maintain a friendly atmosphere and communicate clearly with other team members.
Cleanliness: Keep shared spaces clean and tidy, including the kitchen, bathrooms, and volunteer areas.
Guest privacy: Respect guests' privacy and never share their personal information or booking details.
Alcohol and behavior: Drink responsibly and never report to a shift under the influence of alcohol or other substances.
Quiet hours: Respect quiet hours and avoid disturbing guests, especially at night.
Property and equipment: Take care of hostel property, tools, and equipment. Report any damage or maintenance issues to the manager.
Safety: Follow safety instructions and never attempt repairs or tasks beyond your skills or authorization.
Reception and reservations: Follow established procedures when handling WhatsApp, Booking.com, Hostelworld, guest inquiries, payments, and check-ins. Ask the manager before making unauthorized changes, offering discounts, or approving refunds.
Visitors: Follow the hostel's visitor policy and ask the manager if you are unsure whether a guest may bring someone onto the property.
Personal belongings: Keep your belongings organized and respect other volunteers' personal space.
Problem-solving: If an issue arises, communicate with the manager promptly rather than ignoring it.
Our goal is to create a safe, respectful, and welcoming environment where guests and volunteers can enjoy their experience at Sunset Surf Villa.
