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Support in-person reception, manage check-ins/check-outs, maintain common areas, and provide occasional kitchen help. On-site role focused on customer service and operational support.
Key duties:
Greet visitors and handle in-person inquiries.
Process check-ins/check-outs; log arrivals/departures and report issues.
Light cleaning of reception, common areas, and restrooms.
Take customer orders and relay to kitchen; assist with basic.
25 hours of help per week
Kitchen Hand: Help prepare, finish and serve meals.
Housekeeping: Help with changing the bed linens and general housekeeping.
Reception: Help with check-ins, check-outs and guest assistance.
2 days off per week
Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.
Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.
Breakfast: You are entitled to a free breakfast, every day of your stay.
Lunch: You are entitled to a free lunch, every day of your stay.
Discounts on Restaurants: Get discounts at nearby restaurants.
Discounts on Drinks: Get discounts for drinks and beverages from our bar.
Discounts on Accommodation: Get discounts for your stay in other hostels.
Free Laundry: You can use our laundry room freely.
Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.
Fast Internet Access: High-speed internet for you to work remotely
Dedicated Workspace: Specific space for you to work remotely
Intermediate English or Intermediate Spanish
Between 24 and 40 years old
Welcomes solo volunteers, couples, and partners of volunteers
Academy Course How to become an outstanding Worldpacker
Flights, Travel Insurance, Internal Transportation and Visa
Volunteer — Reception & Operational Support (Front Desk + General Tasks)
Reports to: Front Desk / Client Experience (functionally to Director of Management)
Works with: Back Office, Kitchen, Cleaning, and Gardening teams
Role summary:
Volunteer responsible for supporting in-person reception, handling check-ins/check-outs, maintaining common areas, and providing occasional kitchen assistance (mainly taking orders). On-site role focused on customer service and operational support.
Key responsibilities:
In-person reception: greet and assist visitors and clients; handle basic in-person inquiries.
Check-in / Check-out: register arrivals and departures, verify basic information, and report issues to Front Desk.
Light cleaning: keep reception, common areas, and restrooms tidy following a daily checklist.
Occasional kitchen support: take customer orders, relay information to kitchen staff, assist with service and basic kitchen-area cleaning (no complex food handling unless specifically trained).
Facility monitoring: report damages, shortages, or safety concerns to Front Desk/Director of Management.
Record keeping: complete task logs or app entries and report shift activities to the supervisor.
Teamwork: collaborate with other volunteers and follow instructions from staff.
Schedule and commitment:
Shifts: specify available shifts (e.g., morning/afternoon); suggested minimum commitment: 8–12 hours/month (or as needed).
Flexibility to cover occasional replacements (weekends or events).
The role of the volunteer would be versatile being able to support a few hours in cooking, gardening or content creation, and that he can also cover part of the afternoon and late-night with simple tasks of operational support in the properties - such as assistance in check-ins and check-outs, punctual preparation of rooms, resolution of small incidents and general supervision of the space.
