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Help us create a warm first impression at our cloud forest ecolodge. You'll handle check-ins, check-outs, and guest communication — keeping things running smoothly while enjoying the slow pace of life surrounded by nature. Good English and a people-first attitude are a must. Your role is to make that experience warm, smooth, and memorable.
Welcoming guests and managing check-ins and check-out, handling reservations and basic guest communication.
25 hours of help per week
Night Shift: Help with night shift tasks and create a relaxing environment for guests.
Cleaning: Help clean the kitchen, bedrooms, bathrooms and common areas.
Housekeeping: Help with changing the bed linens and general housekeeping.
Reception: Help with check-ins, check-outs and guest assistance.
2 days off per week
Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.
Free Laundry: You can use our laundry room freely.
Pick Up: We will pick you up when you arrive, and take you to our property.
Yoga classes: Take free yoga classes at our place.
Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.
Fast Internet Access: High-speed internet for you to work remotely
Dedicated Workspace: Specific space for you to work remotely
Intermediate English or Beginner Spanish
Over 21 years old
Welcomes solo volunteers, couples, and partners of volunteers
Flights, Travel Insurance, Internal Transportation and Visa
Beyond check-ins and check-outs, you'll help answer questions, handle basic inquiries, and keep the front desk organized and running well.
Daily tasks include:
Welcoming guests and managing check-ins and check-outs
Answering questions about the property
Handling reservations and basic guest communication
Keeping the reception area tidy and organized
Coordinating with the rest of the team on guest needs
We look for:
Good English communication skills — written and spoken
Some background in customer service or hospitality
Friendly, reliable, and calm under pressure
Comfortable working independently when needed
Shifts are around 25 hours per week, 5 days on with 2 days off. Since weekends tend to be our busiest days, we prefer days off to fall on weekdays — something we'll coordinate together ahead of time. There are also occasional periods when our team is away and the volunteer takes on a bit more responsibility to keep things running. We'll always communicate this in advance and appreciate someone who's comfortable adapting when needed.
No smoking indoors
Respect quiet hours for guests and the household
Be open to adjusting your schedule when the team needs coverage
