Some content was translated automatically. Show original
Help us in provide the best experience to our guests, monotoring close their stay with us.
You'll be the key contact for our guests in the welcome and goodbey time, ensuring they rate us with 10 on booking and google.
Your main task is to get a nice relationship with us, giving them tips and support during their stay with us.
We are looking for someone with good communication skill, nice empathy and warm person
32 hours of help per week
Administration: Help with booking systems and payments.
Reception: Help with check-ins, check-outs and guest assistance.
1 day off per week
Private Room: You will have a bed in a private room. In other words, a room just for you.
Basic Internet Access: Basic speed internet for you to work remotely
Fluent English
Between 23 and 36 years old
Welcomes solo volunteers, couples, and partners of volunteers
Flights, Travel Insurance, Internal Transportation and Visa
Reviews Management
* Ensure the boutique consistently receives 10/10 reviews, getting a minimum of 5 perfect-score reviews per week.
* Monitor feedback and act quickly on any dissatisfaction.
* Build and maintain a close relationship with all clients, without exception.
* Identify clients who may be disengaging and act proactively.
* Demonstrate sensitivity in communication: know when to approach and avoid being intrusive.
* Be able to recognize when a client is extremely satisfied and reinforce that relationship.
* Quickly identify any sign of dissatisfaction and act promptly to resolve it before it escalates.
Check-ins and Follow-up
* Conduct check-ins ensuring immediate contact with all clients.
* Exchange contact details (e.g., WhatsApp) with all clients at check-in.
* Share the list of recommended places/activities.
* Be the main point of contact for the client throughout their stay.
* Ensure fast and effective support for any client need.
Communication
* Maintain regular contact with clients via messages.
* Use excellent English in all written communication.
Morning time - during breakfast time and check out & check ins
