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๐Ÿ›Ž๏ธ Guest Experience & Marketing Volunteer

3.5
(2 reviews)2

The experience

Join our hostel located in the historic center of Quito ๐Ÿ‡ช๐Ÿ‡จ and live an authentic experience surrounded by history, fellow travelers, and culture! ๐Ÿ˜ƒ

We are looking for a kind, organized, and proactive person who wants to assist at the reception, guest service, and content creation for social media. The idea is to help ensure our visitors have a great experience while promoting the hostel, tours and tourism services. ๐ŸŒŽ


What you offer

25 hours of help per week

Content Writer: Write, edit and publish inspiring content.

Photography: Take, edit and provide amazing photos.

Video Making: Create, edit and publish digital videos.

Social Media: Maintain and update social media channels.


What you get

3 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Free Laundry: You can use our laundry room freely.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely


Requirements

Intermediate Spanish or Intermediate English

Under 45 years old

Welcomes solo volunteers, couples, and partners of volunteers


What's not included

Flights, Travel Insurance, Internal Transportation and Visa


Program Details

โœจ Main tasks:
Basic reception assistance
Check-ins and guest support
Responding to messages and inquiries
Creating stories, reels or simple content for social media
Help promote tours and airport transportation
Maintain a positive energy and atmosphere in the hostel
๐ŸŽ We offer:
Shared bed or staff bed
Shared kitchen
WiFi
Coffee or a light snack
International and social atmosphere
Commissions on bookings, tours and transportation โœˆ๏ธ๐ŸŒ„


Activities & Shift

โœจ Activities
Help with guest check-ins and basic reception tasks
Assisting travelers with recommendations and information
Replying to simple guest messages and inquiries
Creating basic content for Instagram, TikTok or Facebook
Sharing hostel activities, tours and airport transfer services
Helping improve the guest experience and social atmosphere
Occasionally helping organize common areas
๐Ÿ•’ Shift & Schedule

Flexible morning shifts, usually between:

10:00 am โ€“ 3:00 pm
or
8:00 am โ€“ 1:00 pm
Can vary depending on your times.

Usually 4โ€“5 days per week depending on occupancy and hostel needs.
Schedules are flexible and can be adjusted with prior agreement. ๐Ÿ˜Š

Most of the work focuses on:

reception support
guest interaction
social media & marketing content

Afternoons and evenings are generally free for volunteers to explore the city, work remotely or relax. ๐ŸŒŽโœจ


Rules

1. Punctuality and commitment: We expect you to meet the agreed schedules and days. If you cannot attend, please notify us in advance.
2. Mutual respect: We ask for respect toward the team, guests and other volunteers. We want a positive and friendly atmosphere.
3. Order and personal cleanliness: Keep your space clean and help keep common areas tidy.
4. External visitors to the accommodation are allowed with a minimum of 1 day prior authorization.
5. Drug use or alcohol abuse inside the accommodation is not allowed.
6. Proactive attitude and collaboration: We appreciate volunteers with good energy, initiative and willingness to help.
7. Resource care: Use water, electricity and supplies responsibly.