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Reception and Guest Services

4.5
(10 reviews)10

The experience

We are looking for responsible people, with a good attitude and a willingness to collaborate at our hostel during the schedule from 12:00 PM to 5:00 PM. The main tasks include front desk reception, assisting guests during their stay, responding to inquiries and requests, and supporting to keep common areas organized and in good condition. We especially value a willingness to help and the friendly treatment of guests.


What you offer

5 hours of help per day

Cleaning: Help clean the kitchen, bedrooms, bathrooms and common areas.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.

Bartending: Make and serve drinks and help maintain the beverages inventory.


What you get

1 day off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely


Requirements

Intermediate Portuguese or Intermediate English

Only hosts solo volunteers (doesn’t accept couples or partners)


What's not included

Flights, Travel Insurance, Internal Transportation and Visa


Program Details

Our program is aimed at responsible, organized people with a good predisposition for customer service. Volunteers mainly collaborate in reception tasks, performing guest check-in and check-out, answering inquiries, providing information about the hostel and the city, and helping with basic administrative tasks related to reservations and daily guest service.
We also expect support to keep the common spaces tidy and in good condition during the shift. It is not about deep cleaning tasks, since we have cleaning staff; the goal is to help preserve order and the good presentation of the shared areas.
We aim to create a pleasant environment for both guests and volunteers, where teamwork, responsibility and good service are essential to offering an excellent experience to those who visit us.


Activities & Shift

The schedule is from 12:00 to 17:00 with one day off per week. (5 hours)
You may also opt for the schedule from 22:00 to 3:00 a.m.