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Support Our Front Desk & Laundry Team at Viajero Tayrona

5.0
(27 reviews)27

The experience

Join our team at Viajero Tayrona and experience life in the heart of the Colombian Caribbean! As a volunteer, you'll support our daily hostel operations by helping at the front desk and in the laundry area.


What you offer

28 hours of help per week

Housekeeping: Help with changing the bed linens and general housekeeping.

Reception: Help with check-ins, check-outs and guest assistance.


What you get

2 days off per week

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Lunch: You are entitled to a free lunch, every day of your stay.

Dinner: You are entitled to a free dinner, every day of your stay.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Free Parties: Get free entrance for the best parties in town.

Basic Internet Access: Basic speed internet for you to work remotely


Requirements

Intermediate English or Intermediate Spanish

Over 18 years old

Welcomes solo volunteers, couples, and partners of volunteers


What's not included

Flights, Travel Insurance, Internal Transportation and Visa


Program Details

What you’ll do:

* Assist guests with check-ins and check-outs.
* Answer basic questions and provide information about the hostel and the surrounding area.
* Support the front desk team with daily administrative tasks.
* Help organize, wash, dry, fold, and distribute linens and towels.
* Keep the laundry area clean and organized.
* Work together with our team to ensure guests have a great experience.

Schedule:

* 6 hours per day, according to the hostel’s operational needs.
* Shifts may be in the morning, afternoon, or evening.
* Days off will be coordinated with the team.

We’re looking for friendly, responsible, and proactive people who enjoy teamwork, meeting travelers from around the world, and contributing to a welcoming hostel environment.


Activities & Shift

Front Desk Tasks

* Welcome guests upon arrival and help create a friendly first impression.
* Assist with check-ins and check-outs under the guidance of the reception team.
* Provide information about hostel facilities, activities, transportation options, and nearby attractions.
* Answer basic guest questions in person, by phone, or through messaging platforms.
* Help keep reception areas organized and presentable.
* Support the team with simple administrative and operational tasks.
* Communicate guest requests and relevant information to other departments when necessary.

Laundry Tasks

* Wash, dry, fold, and organize bed linens, towels, and other hostel textiles.
* Ensure clean items are properly stored and distributed to the corresponding areas.
* Monitor laundry supplies and report shortages when needed.
* Keep the laundry area clean, safe, and organized throughout each shift.
* Help maintain quality standards by checking that linens and towels are clean and ready for use.
* Support housekeeping and operations teams during busy periods when necessary.

Schedule

* Volunteers work 6 hours per day.
* Shifts may be scheduled in the morning, afternoon, or evening depending on operational needs.
* Weekly schedules are prepared in advance whenever possible.
* Volunteers are expected to be punctual, responsible, and committed during their assigned shifts.