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Be the first smile our guests see.
What you'll do:
* Check guests in and out
* Handle bookings and guest messages
* Help guests with local tips and recommendations
* Make every guest feel welcome throughout their stay
24 hours of help per week
Tour Guide: Organize and lead tours around the city.
Administration: Help with booking systems and payments.
Reception: Help with check-ins, check-outs and guest assistance.
1 day off per week
Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.
Breakfast: You are entitled to a free breakfast, every day of your stay.
Discounts on Parties: Get discounts at nearby parties and clubs.
Discounts on Restaurants: Get discounts at nearby restaurants.
Discounts on Pubs: Get discounts at nearby pubs.
Discounts on Drinks: Get discounts for drinks and beverages from our bar.
Discounts on Tours: Get discounts for tours and excursions around town.
Free Tours: We’ll take you on tours and rides around town. For free!
Free Parties: Get free entrance for the best parties in town.
Free Events: Get free entrance for the best events in town.
Yoga classes: Take free yoga classes at our place.
Surf lessons: Take free surf classes at the local beaches.
Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.
Fast Internet Access: High-speed internet for you to work remotely
Dedicated Workspace: Specific space for you to work remotely
Fluent English
Only hosts solo volunteers (doesn’t accept couples or partners)
Flights, Travel Insurance, Internal Transportation and Visa
As a Customer Service & Guest Relations Volunteer at THAT’S IT Hostel, you will be one of the friendly faces helping our guests feel welcome, comfortable and looked after throughout their stay. You will interact with travellers from all over the world, help with questions and requests, and make sure guests have everything they need for a great experience in Mirissa.
This role is perfect for someone who is friendly, confident, helpful and enjoys meeting new people.
Your schedule will be flexible and mainly focused around guest arrivals, check-ins and times when guests need assistance. You will:
-Welcome guests and help create a great first impression
-Assist with check-in and check-out when required
-Answer guest questions about the hostel, Mirissa and nearby attractions
-Help guests understand the hostel facilities, services and daily schedule
-Assist guests with activity information and bookings
-Help solve small guest requests or problems and communicate larger issues to the team
-Check in with guests during their stay to make sure they are comfortable
-Communicate important information and updates to guests
-Help create a friendly and welcoming atmosphere at reception and throughout the hostel
-Work together with the Activity Manager and Social Host to make sure guests have the best possible experience
-Always be friendly, respectful and professional with guests
-Be approachable and willing to help with guest questions and requests
-Be reliable and punctual during agreed working hours
-Treat all guest information and personal details with confidentiality
-Inform the hostel management about complaints, serious problems or situations you cannot resolve yourself
-Keep the reception and guest areas clean, organised and welcoming
-Respect hostel policies and make sure guests receive accurate information
-Work closely with the entire team and communicate important guest information properly
-Help create the friendly, social and welcoming atmosphere
