Some content was translated automatically. Show original

Reception & Guest Experience Volunteer - Brasov, Romania

4.5
(75 reviews)75

The experience

Join our international hostel team in the heart of Brașov! Help us welcome travelers, assist with check-ins and reservations, share local recommendations and create a friendly, social atmosphere. You’ll also support daily hostel operations and occasionally help with activities and social media content. 4 hours/day, around 20 hours/week. Good English, reliability and a positive attitude are essential.


What you offer

20 hours of help per week

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.


What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Lunch: You are entitled to a free lunch, every day of your stay.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Pubs: Get discounts at nearby pubs.

Discounts on Accommodation: Get discounts for your stay in other hostels.

Free Laundry: You can use our laundry room freely.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely


Requirements

Fluent English

Over 21 years old

Welcomes solo volunteers, couples, and partners of volunteers


What's not included

Flights, Travel Insurance, Internal Transportation and Visa


Program Details

Join our international hostel team in the heart of Brașov and experience hostel life from the inside!

We’re looking for a friendly, responsible and proactive volunteer who enjoys meeting people from around the world and helping travelers have a great stay in Brașov.

You’ll work around *4 hours per day / 20 hours per week*, with shifts and days off arranged weekly according to the hostel schedule.

Your main role will be supporting *reception and guest experience*. You’ll welcome guests, help with check-ins, explain hostel facilities and house rules, answer questions and recommend restaurants, attractions, transportation, nightlife and things to do around Brașov.

You’ll also help with basic *reservations and reception operations*, including checking arrivals and departures, updating reservations and access codes in Cloudbeds, answering occasional calls or guest messages and communicating important information to the rest of the team.

Hostel life is about more than reception! We’d love you to help create a *friendly, relaxed and social atmosphere*, interact with guests, occasionally support hostel activities and keep reception and shared areas welcoming.

If you’re *social media–savvy*, even better! There may be opportunities to capture photos or videos, create Stories or Reels and share interesting moments from hostel life and Brașov.

We’re looking for someone with *good English, strong communication skills, reliability, common sense and a positive attitude*. Previous hostel or hospitality experience is welcome but not essential — being responsible, willing to learn and genuinely comfortable around people matters more.