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As a reception volunteer, you will be part of our hospitality team, helping us create a welcoming and memorable experience for guests from all over the world.
Your main role will be to support the reception team with guest assistance, provide information about hotel facilities and services, help keep the reception area organized, and contribute to the friendly atmosphere that makes our guests feel at home.
32 hours of help per week
Night Shift: Help with night shift tasks and create a relaxing environment for guests.
Reception: Help with check-ins, check-outs and guest assistance.
3 days off per week
Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.
Breakfast: You are entitled to a free breakfast, every day of your stay.
Lunch: You are entitled to a free lunch, every day of your stay.
Discounts on Restaurants: Get discounts at nearby restaurants.
Discounts on Accommodation: Get discounts for your stay in other hostels.
Dedicated Workspace: Specific space for you to work remotely
Intermediate Spanish or Intermediate English
Between 22 and 60 years old
Welcomes solo volunteers, couples, and partners of volunteers
Flights, Travel Insurance, Internal Transportation and Visa
Are you a traveler who loves meeting new people, discovering different cultures, and creating meaningful experiences? Join our team and become part of a welcoming hospitality environment in Medellín!
As a reception volunteer, you will help us welcome travelers from around the world, share information about our hotel and the city, support daily reception activities, and contribute to creating a comfortable and friendly atmosphere for our guests.
We believe that cultural exchange is an important part of the travel experience. You will have the opportunity to connect with people from different backgrounds, practice languages, develop communication skills, and learn more about the hospitality industry.
We are looking for someone who is responsible, friendly, proactive, and eager to learn. Previous experience is a plus, but a positive attitude, teamwork, and a genuine interest in hospitality are what matter most.
By joining us, you will not only contribute your skills and enthusiasm but also become part of a multicultural community while experiencing the vibrant culture, gastronomy, and lifestyle of Medellín.
If you enjoy connecting with people and want to make your travels more meaningful through cultural exchange, we look forward to welcoming you to our team!
Come share your energy, learn with us, and be part of the experience!
The volunteer schedule will be either 6 or 8 hours per day, depending on the hotel's operational needs. The schedule will be coordinated in advance with the team to ensure a smooth experience for both the volunteer and the hotel.
To ensure a positive experience for everyone, we ask our volunteers to follow these guidelines:
Punctuality: Arrive on time for your scheduled shifts and inform the team in advance if any unexpected situation arises.
Responsibility: Complete the assigned tasks with commitment, care, and attention to detail.
Professional Attitude: Treat guests, coworkers, and other volunteers with kindness, respect, and professionalism.
Teamwork: Follow the instructions of the reception team and communicate any questions, guest requests, or incidents to the person in charge.
Guest Privacy: Respect the confidentiality of guest information, reservations, and hotel operations. Do not share personal or confidential information.
Appropriate Presentation: Maintain good personal hygiene and a neat appearance while on duty.
Respect for Hotel Facilities: Take care of the hotel's facilities, equipment, and common areas.
Phone Use: Avoid personal phone use during working hours unless necessary or authorized.
Schedule and Attendance: Follow the agreed schedule, which may consist of 6- or 8-hour shifts depending on operational needs. Any changes must be coordinated with the supervisor in advance.
Safety and Security: Follow hotel security procedures and immediately report any unusual situation to the person in charge.
Respectful Environment: Help maintain a friendly, inclusive, and multicultural atmosphere for guests and team members.
Learning and Initiative: Be open to feedback, willing to learn, and proactive in supporting the team.
We believe that mutual respect, responsibility, and good communication are essential for a successful cultural exchange. Thank you for being part of our team!
