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As a Receptionist, you'll welcome guests and assist with check-in, check-out, reservations and inquiries. Answer questions about tours and local services, promote hostel activities and services, and handle guest requests or problems professionally. Be friendly, reliable, organized and communicative, respect hostel policies, commit to your shifts, work well with the team and encourage guests to leave honest reviews.
25 hours of help per week
Administration: Help with booking systems and payments.
Reception: Help with check-ins, check-outs and guest assistance.
2 days off per week
Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.
Breakfast: You are entitled to a free breakfast, every day of your stay.
Discounts on Drinks: Get discounts for drinks and beverages from our bar.
Discounts on Tours: Get discounts for tours and excursions around town.
Free Laundry: You can use our laundry room freely.
Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.
Basic Internet Access: Basic speed internet for you to work remotely
Intermediate English or Beginner Laotian
Between 19 and 35 years old
Welcomes solo volunteers, couples, and partners of volunteers
Flights, Travel Insurance, Internal Transportation and Visa
Your responsibilities:
- Welcome guests with a friendly and positive attitude.
- Assist with check-in, check-out, reservations and booking inquiries.
- Answer guests' questions about hostel facilities, tours, transportation and local services.
- Provide accurate information and help guests choose suitable tours and activities.
- Promote hostel tours, transportation tickets, motorbike rentals and other services.
- Handle guest requests, complaints and unexpected situations calmly and professionally.
- Communicate clearly with the hostel team to ensure smooth daily operations.
- Make sure guests feel comfortable approaching reception whenever they need assistance.
- Encourage satisfied guests to leave an honest and positive review.
A good fit for this role: Someone organized, reliable, responsible and patient, with good communication skills and the ability to solve problems independently.
Afternoon shift: 1 PM - 6 PM
Evening shift: 5 PM - 10 PM
You can choose and change your shift as long as it matches with everyone's schedule.
Respect hostel policies, especially the quiet hour and commit to your agreed working shifts.
Many worldpackers have been applying to this position recently. The host will probably not be able to respond to all of the applications, so we recommend that you also apply to other hosts in our community and not just this one :)
