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Hostel Reception & Guest Service Volunteer

5.0
(203 reviews)203

The experience

Join our team at Bohemia Boutique Hostel in Cali, Colombia! We are looking for friendly, responsible and enthusiastic volunteers to help mainly with reception and guest service. Your tasks include welcoming guests, assisting with check-in and check-out, answering questions, handling guest messages, providing information about Cali and its attractions, and helping create a welcoming atmosphere for travelers from around the world.


What you offer

30 hours of help per week

Reception: Help with check-ins, check-outs and guest assistance.


What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Team Dorm: You will have a bed in a shared room, which means you will share the same room with other people.

Lunch: You are entitled to a free lunch, every day of your stay.

Discounts on Restaurants: Get discounts at nearby restaurants.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Discounts on Tours: Get discounts for tours and excursions around town.

Free Laundry: You can use our laundry room freely.

Free Tours: We’ll take you on tours and rides around town. For free!

Free Hiking Tours: We’ll take you on excursions and hikes around town. For free!

Free Parties: Get free entrance for the best parties in town.

Free Events: Get free entrance for the best events in town.

Dance classes: Take free dance classes at our place.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Certificate: Get a certificate of completion after you finish your experience.

Fast Internet Access: High-speed internet for you to work remotely


Requirements

Intermediate English or Intermediate Spanish

Between 18 and 40 years old

Welcomes solo volunteers, couples, and partners of volunteers


What's not included

Flights, Travel Insurance, Internal Transportation and Visa


Program Details

At Bohemia Boutique Hostel in Cali, Colombia, our volunteer program offers an opportunity to experience hostel life, meet travelers from around the world and become part of our international team. We are looking for friendly, responsible and motivated volunteers who enjoy hospitality, communication and cultural exchange. Our main focus is reception and guest service, helping travelers feel welcome and creating a positive atmosphere in our hostel. Volunteers will work alongside our local team, learn about Colombian culture and contribute to the daily operation of our hostel.


Activities & Shift

Volunteers mainly support our reception and guest service team.

Daily activities include:
• Welcoming guests and assisting with check-in and check-out
• Answering questions and providing information about Cali and local attractions
• Responding to guest messages and helping with reservations
• Supporting reception tasks and daily hostel operations
• Helping guests with their needs and creating a friendly atmosphere
• Socializing with travelers and encouraging cultural exchange

Shifts are organized according to the hostel's needs and agreed schedules. Volunteers should be flexible, punctual and comfortable interacting with international guests.


Rules

We expect our volunteers to be friendly, respectful, responsible and reliable.

• Be punctual and respect your agreed working schedule
• Communicate openly with the team and guests
• Treat all guests, volunteers and staff with respect
• Keep shared spaces clean and organized
• Follow hostel rules and reception procedures
• Take responsibility for assigned tasks
• Be willing to learn, cooperate and adapt
• Respect cultural differences and maintain a positive attitude

Good communication skills and a basic understanding of English are essential. Previous hostel or reception experience is welcome but not required. We value teamwork, initiative and a genuine interest in hospitality.