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Reception and Guest Services Assistant in Bocas del Toro 🏝️


The experience

Join our hostel in Bocas del Toro, Panama! 🌴 We are looking for a friendly, responsible person with good communication skills to assist at reception, guest services, reservations management, and coordination of cleaning. We offer shared dormitory accommodation and weekly laundry in exchange for 20 hours of collaboration per week.


What you offer

20 hours of help per week

Reception: Help with check-ins, check-outs and guest assistance.


What you get

2 days off per week

Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.

Free Laundry: You can use our laundry room freely.

Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.

Fast Internet Access: High-speed internet for you to work remotely


Requirements

Intermediate English or Intermediate Spanish

Between 18 and 50 years old

Welcomes solo volunteers, couples, and partners of volunteers


What's not included

Flights, Travel Insurance, Internal Transportation and Visa


Program Details

Welcome to our hostel in Bocas del Toro! 🌊

We are looking for volunteers with a positive attitude, responsibility, and customer service skills who want to help with front desk and reservation activities.

What do we offer?

• 7 nights of free accommodation in a shared dorm per week.
• A laundry service per week.


Activities & Shift

🏨The main activities include:

• Welcoming and greeting guests.
• Assisting with check-in and check-out processes.
• Handling inquiries, requests and complaints professionally.
• Managing reservations through online platforms, email, phone, or hotel management systems.
• Coordinating with the housekeeping department for room preparation and cleaning.

Collaboration schedule:

• 20 hours per week.
• Shifts are distributed according to the needs of the hostel.


Rules

Early departure policy

If you decide to end your volunteering before completing the agreed week, you must compensate the accommodation received using one of these options:

• Complete 5 hours of volunteering for each day of accommodation used.
• Pay the corresponding amount for each night used, according to the current rate of the shared dorm published on our booking platforms at the time of your stay.

This policy aims to maintain a fair exchange between the activities performed and the accommodation provided.

Important: by participating in our program, you agree to these conditions from the moment you arrive at the hostel.

The hostel's internal rules will be explained to volunteers upon arrival.