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We are seeking for volunteers to help with the reception and housekeeping duties at our hostel in Monterrey, Mexico. Our hostel is located in "Barrio Antiguo" in a house historically preserved for its neoclassical architecture. Take advantage of the mountains we have and enjoy a relaxing hike.
25 hours of help per week
Cleaning: Help clean the kitchen, bedrooms, bathrooms and common areas.
Housekeeping: Help with changing the bed linens and general housekeeping.
Administration: Help with booking systems and payments.
Reception: Help with check-ins, check-outs and guest assistance.
2 days off per week
Shared Dorm: You will have a bed in a shared room, which means you will share the same room with other travelers.
Free Laundry: You can use our laundry room freely.
Use our equipped kitchen: Feel free to use our kitchen and make your own delicious food.
Basic Internet Access: Basic speed internet for you to work remotely
Intermediate Spanish or Beginner English
Between 18 and 40 years old
Welcomes solo volunteers, couples, and partners of volunteers
Flights, Travel Insurance, Internal Transportation and Visa
We are looking for part-time stay travelers who need work in exchange for accommodation.
In Ikali, your help is essential for the magic to happen. Primarily you will support us in:
Reception and Welcome (Check-in/Check-out): You will be the first friendly face travelers see. You will give them a tour of the hostel, hand them their keys, and share your best local recommendations for the Barrio Antiguo.
Support in the Social Environment: Help us make guests feel integrated, organize a light activity or simply chat with them in the common areas.
Maintenance of Harmony (Light housekeeping): You won't do heavy cleaning of deep areas, but you will help us keep the common areas tidy, verify that beds are ready for new arrivals, and that coffee never runs out.
Digital Management (Optional if you have the profile): If you like photography or social media, we'd love for you to help capture special moments at the hostel for our Instagram!
1. Commitment and Proactivity
Punctuality: Reception and digital support shifts are key. If the guest arrives and there’s nobody, the experience breaks.
Critical Eye: If you see a dirty bathroom or a light left on unnecessarily, don’t wait to be asked. At Ikali, we all take care of the house as our own.
2. Communication and Treatment
Ikali Tone: Contact via WhatsApp and platforms should always be friendly, fast, and professional. You are the voice of the hostel.
Resolution of Doubts: If you don’t know how to respond to a guest about a payment or reservation, ask before replying. It’s better to verify than to correct.
3.Coexistence and Common Spaces
"Immediate Action" Cleaning: If you use the kitchen, it should be cleaned immediately. The volunteers’ spaces should be the example of order for guests.
Visits: For everyone’s safety, external visits are not allowed in rest areas or rooms without prior authorization.
4. Use of Technology
Digital Tools: Access to booking platforms and WhatsApp is exclusively for work purposes. The privacy of our guests’ data is sacred.
5. Vibes of the House
Respect for Rest: We are a lively hostel, but we respect the sleep hours of guests and of the family.
Zero Tolerance: Any discriminatory behavior or use of illegal substances inside the facilities is grounds for immediate termination of volunteering.
