Live the Surf Hotel Life & Support Guest Experience
The experience
Join our surf hotel in Playa Gigante as part of daily operations and guest experience. You'll welcome guests, help with check-ins, share local tips, and support activities. You'll also help create a social, friendly atmosphere. Ideal for someone proactive, communicative, and who enjoys surf, travel, and community life.
What you offer
25 hours of help per week
Bartending:
Make and serve drinks and help maintain the beverages inventory.
Tour Guide:
Organize and lead tours around the city.
Administration:
Help with booking systems and payments.
Reception:
Help with check-ins, check-outs and guest assistance.
What you get
2 days off per week
Shared Dorm:
You will have a bed in a shared room, which means you will share the same room with other travelers.
Breakfast:
You are entitled to a free breakfast, every day of your stay.
Discounts on Drinks:
Get discounts for drinks and beverages from our bar.
Free Laundry:
You can use our laundry room freely.
Surfboards:
You can use our surfboards as much as you want.
Fast Internet Access:
High-speed internet for you to work remotely
Requirements
Beginner English and Intermediate Spanish
Over 21 years old
Welcomes solo volunteers, couples, and partners of volunteers
What's not included
Flights, Travel Insurance, Internal Transportation and Visa
Program Details
This role is a mix of guest relations, daily operations, and community vibe.
You’ll be part of the day-to-day flow of the hotel, welcoming guests, helping with check-ins, supporting activities, and making sure everything runs smoothly.
We’re looking for someone who enjoys both: hospitality & lifestyle experience
👉 You’ll have the chance to:
- connect with travelers
- organize surf trips and activities
- be part of a social and international environment
This is an active role where your energy and attitude make a big difference.
Your main focus will be guest experience, hospitality, activities, and helping create a social and welcoming atmosphere. However, as part of a collaborative team, you may also support light operational tasks, organization, content moments, and daily hotel flow when needed.
Activities & Shift
Shifts are flexible, around 25 hours per week, usually split into 5 days.
Your role may include:
- Welcoming and assisting guests with a friendly, personal touch.
- Checking Guests in with Cloudbeds
- Organizing surf trips, events, boat excursions, and local adventures.
- Collaborating with our kitchen team on fresh ideas for new dishes.
- Keeping a keen eye on day-to-day operations to ensure everything runs smoothly.
- Bringing a balance of laid-back vibes and attention to detail.
-Supporting daily hotel operations
-Sharing local tips and helping guests plan activities
-Keeping the space organized
We’re looking for someone who:
-is proactive and responsible
-enjoys interacting with people
-likes surf, nature, and community lifestyle
We’re looking for someone who wants to contribute and be part of the experience!