Housekeeping & Guest Experience Specialist at Casita Hostel
The experience
Join us in the heart of Bangkok! We are looking for detailed-oriented volunteers with real experience in hostels or hotels for housekeeping and front desk support. We need people who master high-standard room presentation, professional bed making, and genuine guest hospitality. Exchange your skills for a great stay and community vibe in central Bangkok!
What you offer
24 hours of help per week
Bartending:
Make and serve drinks and help maintain the beverages inventory.
Cleaning:
Help clean the kitchen, bedrooms, bathrooms and common areas.
Housekeeping:
Help with changing the bed linens and general housekeeping.
Reception:
Help with check-ins, check-outs and guest assistance.
What you get
1 day off per week
Shared Dorm:
You will have a bed in a shared room, which means you will share the same room with other travelers.
Team Dorm:
You will have a bed in a shared room, which means you will share the same room with other people.
Breakfast:
You are entitled to a free breakfast, every day of your stay.
Discounts on Restaurants:
Get discounts at nearby restaurants.
Discounts on Pubs:
Get discounts at nearby pubs.
Discounts on Tours:
Get discounts for tours and excursions around town.
Discounts on Accommodation:
Get discounts for your stay in other hostels.
Free Laundry:
You can use our laundry room freely.
Free Tours:
We’ll take you on tours and rides around town. For free!
Free Events:
Get free entrance for the best events in town.
Pub Crawls:
Be a part of our pub crawls at local bars!
Bikes at your disposal:
You can use our bikes any time you want.
Yoga classes:
Take free yoga classes at our place.
Language lessons:
Take free language classes at our place.
Use our equipped kitchen:
Feel free to use our kitchen and make your own delicious food.
Certificate:
Get a certificate of completion after you finish your experience.
Fast Internet Access:
High-speed internet for you to work remotely
Dedicated Workspace:
Specific space for you to work remotely
Requirements
Beginner Spanish or Intermediate English
Between 18 and 40 years old
Welcomes solo volunteers, couples, and partners of volunteers
What's not included
Flights, Travel Insurance, Internal Transportation and Visa
Program Details
Welcome to our hostel in the historic Phra Nakhon neighborhood of Bangkok! As the heart of our operations, our Housekeeping & Reception Volunteers are essential to keeping our space spotless, cozy, and welcoming for travelers from around the world.
What We Are Looking For:
This position is tailored for individuals with actual experience in the hospitality sector (hotels, hostels, or professional cleaning). We are not looking for people who just want a free bed—we need team members who understand hotel-quality room turnover, high standards of cleanliness, professional bed-making skills, and warm guest management.
If you take pride in creating clean, harmonious spaces, enjoy interacting with international guests, and want to live an authentic Bangkok experience, we’d love to have you on our team!
Activities & Shift
Main Tasks & Responsibilities:
High-Standard Housekeeping: Make beds to hotel standards, clean and reset dorms/private rooms, refresh common areas, and maintain high hygiene standards across all facilities.
Reception & Guest Care: Greet arriving guests, assist with check-ins/check-outs, offer local Bangkok recommendations, and answer guest inquiries with warmth and professionalism.
Early Check-in Support: Warmly receive guests arriving before 2:00 PM, explain check-in policies, store their luggage, and invite them to relax in our café until their room is ready.
Space Harmony: Ensure common areas and guest spaces always look neat, fresh, and welcoming throughout your shift.
Shift & Schedule:
Days: Monday to Saturday.
Day Off: Sunday OFF for everyone! (All staff and volunteers rest together on Sundays).
Hours: 10:00 AM – 2:00 PM (4 active working hours)
Rules
We maintain clear, professional, and high-vibe standards to keep our hostel running smoothly:
Prior Hospitality Experience Required: Only apply if you have previous experience in hostel/hotel housekeeping, cleaning, or front desk roles. We need people who know how to work efficiently from day one.
Attention to Detail & Standards: Cleanliness is our top priority. Beds must be made neatly, and spaces must meet our high hygiene standards.
Personal Appearance & Hygiene (Indispensable): Maintain excellent personal hygiene and a clean, fresh presentation during your shift. Comfortable, neat attire is required.
Punctuality & Communication: Arrive promptly for your 8:00 AM shift and maintain active, open communication with the team.
Respect & Good Vibes: Respect guest privacy, fellow volunteers, local Thai culture, and hostel property. No drama, just high energy, teamwork, and hard work!