ITH Zoo Hostel
Guest Service Host Job Responsibilities Include:
-Bringing positive energy and great local knowledge about San Diego to all travelers who visit
-Welcome and host guests at reception according to company standards
-Maintaining organization and coordinate procedures for daily arrivals
-Embrace company culture to develop and maintain positive working relationships
-Maintain a safe, clean and friendly environment for world travelers
-Support team to reach daily and annual goals-Show warm gratitude to thankful guests
-Assist guests with miscellaneous concerns so they have a wonderful stay, follow up to ensure each has been met to guests' satisfaction-Sell beds and rooms to guests without reservations
-Be prepared for sold-out situations and obtain alternative accommodations for guests with reservations
-Operate efficiently with our Property Management System
-Run and check daily reports-Supply guests with directions and information
-Arrange transportation and activities for guests
-Count and secure bank at beginning and end of shift
-Follow company policies and procedures
-Process payments and provide change
-Assist management in motivating and coaching employees; serve as a role model for other employees
-Protect company assets-Stand, sit, or walk for an extended period of time throughout the shift
-Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds.
-Perform other reasonable job duties as requested by Managers
Reception Shifts are 8 hours long. You can work from 3 to 5 shifts per week. Depending on the schedule.
Housekeeping Shifts are 4 hours long.
The room and board has the value of $750 (96 hours of labor per month). The Cultural Exchange room is shared between 6 members. You also get free breakfast everyday from 6 am to 10 am, free dinner 6 x per week and free laundry.
Is asked for this position that the employee cook one time a week for the whole hostel. Training will be provided.
Is asked for this position that the employee run one activity with our guests per week and some activities you can even get money to run it!
Pay rate is $11 per hour.
To be considered for the position, please send a cover letter and let us know why you think you would fit in with our culture and be an ultimate host receptionist for world travelers arriving here in San Diego.
Please also submit a resume with relevant work experience in hospitality, travel or customer service oriented positions and reply to email@example.com answering the questions below.
If your neighbor asked you what a hostel is, how would you explain it?
What would you say is the difference between a hostel and a hotel?
In your opinion, what are some of the benefits of staying in a hostel versus other accommodation options?
In your opinion what separates a great hostel from one that is only pretty good?
From your own travels, which hostel was your favorite? What made that one so great?
Have you ever stayed in a hostel that you didn’t like? What didn’t you like about it?
How long do you see yourself working here in the hostel?
Why did you apply to work in this hostel as opposed to another type of job? How do you think you will benefit from working in this hostel?
Why did you leave your last job?
What other activities are you involved in?
What kind of skills or talents can you bring to the team and apply in the hostel?
What have you learned from your previous experiences that you can apply here in this hostel?
Tell me about something that you do really well. Can you give me a demonstration of that talent right now?
Tell me about something that you are passionate about. What is it about that thing that you find so appealing?
Tell me about something that you have been learning or doing for a long time. What compelled you to spend so much energy on that?
Please describe your understanding of the duties and responsibilities of this position.
When you heard about this job, what did you imagine that it would involve?
Do you tend to be more productive when you work independently or as part of a group?
What do you and your friends usually do when you get together as a group?
I would like to find a traditional restaurant for dinner and then go somewhere fun where I can dance and meet locals. Where would you recommend I go?
This is my first time in the city, and I don’t know much about it. What is there to do here? What are the top things that I absolutely must see or do before I leave?
Working in a hostel is not always a pleasure. Sometimes you have to deal with problems by yourself. How would you respond in a situation like:
A group of drunken guests become loud in the middle of the night
A guest vomits in a dorm room
While conducting rounds you find the kitchen is on fire
An angry guest demands a refund
A guest tells you that he is unable to pay for his accommodation
A fistfight breaks out between two guests in the reception
A criminal attempts to rob the hostel with a weapon
You discover intentional vandalism in the hallway
The hostel manager receives negative feedback specifically mentioning your behavior
Another hostel calls to warn about a guest that they have kicked out just moments before that person arrives at your desk with a reservation
A guest complains that a couple is having sex in her shared dorm
References. Write two contacts we can call to check for references.
Thanks for your interest in joining our team!
ITH Family International Travelers House is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. International Travelers House does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. All candidates considered for the position must be able to legally work in the United States.
Cultural Exchange members instantly become part of our family and get to enjoy all the great perks just like our guests. Volunteers are a crucial part of our team and we all work together to make sure we are creating great experiences for our guests! Our motto is "work hard, party harder!" Fun is our middle name, however, we know that we also have to work hard when on shift. Joining the ITH family will be the best experience of your life!