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Guest Relations Manager

5.0
(27 reviews)27

The experience

We’re looking for someone interested in a longer-term role, with the potential to grow into a paid position.

You’ll work closely with the team to support daily operations and improve the overall guest experience. This role is more independent and requires someone who is organized, proactive, and comfortable taking responsibility.


What you offer

30 hours of help per week

Tour Guide: Organize and lead tours around the city.

Party Promoter: Help organise and promote parties and social activities.

Administration: Help with booking systems and payments.

Reception: Help with check-ins, check-outs and guest assistance.


What you get

2 days off per week

Private Room: You will have a bed in a private room. In other words, a room just for you.

Breakfast: You are entitled to a free breakfast, every day of your stay.

Discounts on Drinks: Get discounts for drinks and beverages from our bar.

Free Laundry: You can use our laundry room freely.

Surfboards: You can use our surfboards as much as you want.

Fast Internet Access: High-speed internet for you to work remotely


Requirements

Intermediate English and Intermediate Spanish

Over 25 years old

Welcomes solo volunteers, couples, and partners of volunteers


What's not included

Flights, Travel Insurance, Internal Transportation and Visa


Program Details

This position could convert to full time (paid). We are looking for someone who can stay long term. You would get you own private room and daily breakfast. We need someone who is autonomous and communicates well. Weekly meetings with the owner and local managers will direct you on priorities and opportunities to pursue the following week.

This is a leadership-oriented role within a small surf hotel environment.

You’ll help oversee guest experience, volunteer coordination, communication, and daily operations while also supporting the overall atmosphere and flow of the hotel.
We are looking for someone proactive, organized, adaptable, and comfortable taking initiative independently.


Activities & Shift

Shifts are flexible, but you are expected to:
Oversee daily operations and guest experience
Support and guide volunteers during their shifts
Ensure reservations and communications are handled properly
Monitor cleanliness and organization of the property
You’ll also join weekly meetings with the owner and team to align priorities and improvements.


Rules

This role is for someone who wants to grow, lead, and be part of building something.