Guest Experience & Reception
The experience
Look for help with reception and making beds in Northern Albania!
Join our international team. Currently, we have owners who are native to Shkoder and volunteers from around the world. We’re looking for a friendly, reliable volunteer to help run the front desk and create an unforgettable guest experience. This role combines basic receptionist duties with basic housekeeping and keeping a positive vibe!
What you offer
32 hours of help per week
Cleaning:
Help clean the kitchen, bedrooms, bathrooms and common areas.
Housekeeping:
Help with changing the bed linens and general housekeeping.
Kitchen Hand:
Help prepare, finish and serve meals.
What you get
1 day off per week
Team Dorm:
You will have a bed in a shared room, which means you will share the same room with other people.
Breakfast:
You are entitled to a free breakfast, every day of your stay.
Lunch:
You are entitled to a free lunch, every day of your stay.
Discounts on Restaurants:
Get discounts at nearby restaurants.
Discounts on Pubs:
Get discounts at nearby pubs.
Free Laundry:
You can use our laundry room freely.
Free Tours:
We’ll take you on tours and rides around town. For free!
Free Hiking Tours:
We’ll take you on excursions and hikes around town. For free!
Free Events:
Get free entrance for the best events in town.
Bikes at your disposal:
You can use our bikes any time you want.
Use our equipped kitchen:
Feel free to use our kitchen and make your own delicious food.
Fast Internet Access:
High-speed internet for you to work remotely
Dedicated Workspace:
Specific space for you to work remotely
Requirements
Intermediate English
Between 19 and 35 years old
Welcomes solo volunteers, couples, and partners of volunteers
What's not included
Flights, Travel Insurance, Internal Transportation and Visa
Program Details
What you’ll do:
- Welcome guests, check them in and out, and answer questions about the hostel
- Make the beds, do the laundry, help our cleaning woman with basic tasks to keep the hostel tidy.
- Keep the reception area organized and running smoothly
- Help maintain a fun, welcoming atmosphere in the hostel
What we’re looking for:
- Positive, upbeat attitude (on and off duty—you’re part of the vibe!)
- Comfortable interacting with people from all over the world
- Responsible, organized, and punctual
- Basic computer skills and willingness to learn our systems
- Team player who enjoys hostel life and social environments
What You Get in Return :
- A comfortable bed in a team dorm
- 2 meals per day (for March), 3 meals (all other months)
- Free tours when space allows
- Free bike rentals
- Free laundry
- A place to call home in Shkoder, Albania!
Activities & Shift
Morning shift (8AM-2PM)
Afternoon shift (10AM-4PM)
Evening shift (4PM-10PM)
Rules
House Rules:
- Please be mindful of noise after 11 PM.
- Even when you are not on shift, you represent the hostel. You are part of what makes this hostel have such a fun vibe!
- If you need to swap your shifts, please let us know we are all willing to help each other.
- Please do not sleep in beds with guests.
- If you need to pop out, please ensure someone is there to cover.