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Japan
It was my first volunteering experience, and I'm really glad I chose this place. All the staff were very welcoming and helpful from the beginning. It was also a great opportunity for me to practice and improve my Spanish. The staff not only supported each other but also genuinely cared about the guests, which created such a friendly and positive atmosphere. I had so much fun every day and felt comfortable being there. I'm truly happy that my first volunteering experience was here, and I would definitely recommend it to anyone looking for a warm and enjoyable place to stay and work.
7 months ago
United Kingdom
I learnt about generosity
12 months ago
We will miss you, Icarus. It was a pleasure sharing this time with you.
Mexico
Volunteering at the hostel was a fantastic experience! The atmosphere is laid-back, social, and welcoming—perfect for travelers and volunteers alike. The staff made me feel at home from day one, and I was given clear responsibilities while still having plenty of time to enjoy Cancún and connect with guests from around the world. The hostel is well-located, clean, and full of character. I especially appreciated the balance between work and free time, which allowed me to explore the area and meet amazing people. It's a great place to grow personally, and be part of a supportive team!
over 1 year ago
Thank you for your words! It was a pleasure meeting you and sharing this time with you at the hostel. We wish you the best in your upcoming trips and experiences, and that you find projects that align with everything you want to contribute!
Canada
My stay at the hostel was not what i had expected. it's a very strict “work environment” not so much volunteer. they're very demanding and impatient with the tasks, which goes against what they said it would be like. it's physically demanding labour. you must send a picture after every task for their approval (something as small as wiping down a microwave) they need proof that it's perfect. i also experience bed bugs here :( i can only write 600 letters here but i would not recommend this. the other volunteer i was with agreed that we were being taken advantage of. super unfortunate situation.
12 months ago
Thank you, Hannah, for your feedback. We’re sorry to hear that your experience wasn’t what you expected. We try to be strict only because we want volunteers to make good use of their working hours and stay focused, avoiding personal matters during shifts, such as excessive phone use or extended breaks.
We also would have appreciated knowing about the issues in your room so we could have helped you, as we always do our best to accommodate our volunteers’ needs.
It was a pleasure meeting you.
Mexico
Excellent, highly recommended, they treated me very well, the vibes were great all the time. Very nice 5-star hostel 💫
3 months ago
Thanks for your review Jesus! See you soon! Enjoy your trip!
Brazil
This was my first volunteer experience; Caletas is starting to gain experience with volunteers, and I believe it was a mutual learning experience. The hostel is extremely well located and has a team always willing to help. The team is small and there is always a lot to do; if you are proactive, everything will be fine. Hilmar is always open to talk and help, the reception staff have the best tips for tourism and how to save. I made friends for life and I hope to return soon.
8 months ago
