How can the Worldpackers Support team help me?
Find out how our Support Team can help you before, during and after your trip with Worldpackers.
1min
We know that preparing for a trip is not easy.
So, we have a Support Team at Worldpackers that is completely qualified to help you when needed.
If something doesn't go the way you've expected during your experience, you can get in contact with us through one of our support channels.
You can send us an email or a message via Facebook. Our Verified Members also have access to an exclusive internal chat feature through the Worldpackers platform.
It's also important that you know that we work in the time zone of Brazil, so please keep that in mind as you wait for our response.
Additionally, our contact channels don't work as an automatic online chat. We give individual, personalized attention to each message received. Don't worry, we will respond as soon as possible.
If your host did something that wasn't cool and you don't want to continue your placement there, no worries.
If they are entirely at fault, Worldpackers will give you three nights stay somewhere in the area and afterwards we'll help you find a new hostel to stay in.
To access your Worldpackers insurance, send an email to our team ([email protected]) reporting the problem at hand and we will analyze if insurance coverage is applicable towards your case.
Nothing should prevent us from traveling the world.
And there you have it. Let's travel!
James
Jul 05, 2021
I'm trying to sign up for the solo packer membership for $49 I punched in my my information on my credit card and I can't get a confirmation
Clara
Jul 14, 2021
Hi! I wanted to upgrade my membership to include my friend. I sent a lot of emails to your support email address and no one answered me on how to do it. We wanted to apply for next week and now I'm afraid we won't be able to. I'd really appreciate it if you could help me include her.
VERONICA
Aug 11, 2021
Hola un gusto comunicarme con ustedes!! Acabo de adquirir mi membresía y ya tengo mi primer certificado, he sido pre aprobada por un anfitrión de varios que solicité, mi duda es que el primer anfitrión a quien me dirigí y que es a donde yo quisiera ir no me ha contestado. Puedo esperar unos días para ver si me aprueba y aproximadamente cuantos días? Pero ya debo contestar al anfitrión que me pre aprobó?
Xuxa
Feb 15, 2022
Hi all! I'm trying to get my account certified. In doing so, I've watched the 6 videos about being a great volunteer (great videos btw). but it still says I've only watched 5/6 of them... I feel like I've tried everything already, like watching all the videos over and over again but it doesn't help :/ what should I do?
Marta
May 06, 2022
what to do if an host doesn't reply?