We know that preparing for a trip is not easy.

So, we have a Support Team at Worldpackers that is completely qualified to help you when needed. 

If something didn’t go the way you expected during your experience, you can get in contact with us through one of our support channels.

You can send us an email or a message via Facebook. Our Verified Members also have access to our beloved Travel Buddy Ben, as well as the internal chat feature of Worldpackers

It’s also important that you know that we work in the time zone of Brazil, so please give a little time to receive your response back.

In addition, our contact channels don’t work as an automatic online chat. We give all our attention to each message received. Don’t worry, we will respond as soon as possible : )

If your host did something that wasn’t cool, making it so that you don’t want to continue there anymore, no worries.

If it they are entirely at fault, Worldpackers will give you three nights stay somewhere in the area and after we’ll help you find a new hostel to stay in.

To access your insurance, just send an email to our team ( reporting the problem and we will analyze if your insurance is valid for your case.

No problem should prevent us from traveling the world.

And there you have it. Let’s travel!



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Oct 30, 2018

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